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Fire District 7 rated in top 25 of all similar fire districts for patient experience
May 05, 2018
This report was first published May 2 in the Breaking News column
(MONROE, WA.) – In an effort to seek feedback and improve patient experiences, Snohomish County Fire District 7 began using a third party service called EMS Survey Team several years ago.
Recently, EMS did a “deep dive into their data” to compare numerous elements of patient care. The results from the numbers crunching ranked Fire District 7 in the top 25 of all similar fire districts for patient experience, “with a customer satisfaction score of 95.87 percent,” according to a statement from District 7.
The EMS Survey Team compared EMS (Emergency Medical Service) providers across the top 25 agencies and identified top providers in each agency. All of the top providers, Fire District 7 had above a 98% patient “experience” score.
Each year organizations recognize the global efforts of EMS providers during Patient Experience Week, April 23 – April 27, 2018.
Fire District 7’s top EMS provider, firefighter/paramedic Corey Wenzel was chosen to be featured during Patient Experience Week.
Wenzel has served the citizens of Fire District 7 since 2007 and is currently working at Station 76 in Mill Creek. He says that in stressful situations, it is important to have a positive attitude to help provide the best patient care.
“I get to help people in their most stressful situations,” says Wenzel. “I feel that by asking questions and learning about their lives, I am able to relieve their stress by taking their mind off of the emergency.”
Information for the above report was provided by District 7.
Snohomish County Fire District 7 provides fire and life safety services to over 116,000 people over 98.5 square miles in central and east Snohomish County, including the communities of Clearview, Maltby, Mill Creek and Monroe. In 2017 District 7’s emergency personnel responded to over 11,500 emergency calls.